Jobs

Murder 57 are passionate about customer care and continually strive to meet our customer’s expectations. We believe our success depends on our team which is why they are involved and committed to the company’s success and growth.

See below current Job Opportunities:

Customer Service Advisor (Maternity Leave Cover)

Role: Customer Service Advisor
Salary: £20,000
Hours:  Monday – Friday between hours 9-5:30 (37.5 hours per week)
Contract:  Temporary, full time (Maternity Leave Cover). Initial training is on site near Kettering and then a work from home/office-based role
Holiday Entitlement: 24 days plus bank holidays
Included: Laptop and Headset , Company Pension, Discounted Murder Mystery Breaks
Starting Date: Early September 2022

Murder 57 is the UK’s leading Murder Mystery Entertainment company. We perform Murder Mystery events across the UK in over 60 locations and hold over 600 events each year. Whilst we have grown over the past few years to the company we are today the core values remain the same – we put the customer first with everything we do.

Do you enjoy chatting to people? Well, why not get paid for doing something you enjoy? We are looking for someone who is passionate as us about delivering excellent customer service in a small team delivering fun, unique, and intriguing Murder Mystery experiences.

This fast-paced role is customer serviced focused and can deal with queries from the straightforward to the complex. As you develop in the role, you will gain an in-depth knowledge of the products and services we offer, and we will give you lots of training and experiences you need to know in order to communicate this to the customer.

• What you will be doing:
• Handling Customer Queries and Providing First Class Service Throughout
• Taking New/Existing Customer Calls
• Using Your Product Knowledge to Proactively Find Answers and Solve Problems
• Meeting Targets
• Making Bookings/Payments
• Aiding with Third Parties Bookings
• Maintaining public enquiries email inbox
• Assisting with Social Media
• Adhere to Data Protection and Confidentiality Laws

What we are looking for:

• Someone who works well independently and takes ownership of customer issues
• A drive to solve problems and help people
• A clear, confident communicator, even when faced with challenges
• An understanding or ability to learn about the different processes in booking systems
• A great listener with attention to detail, who can demonstrate empathy and patience
• A quiet space to work at home with a strong WIFI connection
• Excellent knowledge & experience of Excel & Word programmes

If interested, please send CV to [email protected] by 30th June 2022.
Interviews will be held throughout July and if successful start date early September 2022.